Privacy Policy

1. Information We Collect

Depending on how you use ZIP.GY, we may collect:

2. How We Use Your Information

We may use information to:

• Create and manage your ZIP.GY account
• Match passengers with drivers
• Process food, grocery, and courier orders
• Calculate fares and delivery costs
• Provide live tracking
• Process payments
• Operate ZIP Wallet features
• Provide safety and SOS functionality
• Prevent fraud and misuse
• Provide customer support
• Improve ZIP.GY services
• Communicate important service updates
• Meet legal and regulatory requirements

3. Location Data

Location is an important part of ZIP.GY.

During an active ride or delivery, location information may be used to:

• Show a driver or courier's position
• Track trip progress
• Calculate routes and distance
• Help provide accurate fares
• Share trip information
• Support safety features

ZIP.GY's driver guidance instructs drivers to keep location enabled during active trips, because passengers rely on live position updates and trip distance can affect fare calculations.

Location recorded during an active trip may be retained as part of that trip record, including for distance measurement, fare review, dispute resolution, and safety purposes.

You can control location permissions through your device settings, although some ZIP.GY features may not work properly without them.

4. SOS & Emergency Contacts

If you activate an SOS feature, ZIP.GY may use your current GPS location and trip information to generate an emergency alert.

Depending on the feature, this information may be sent to:

• Your saved emergency contacts
• ZIP.GY's Safety Desk

Emergency contacts may receive information such as your location, trip details, driver or passenger information, and a map link.

ZIP.GY safety tools do not replace emergency services. If you are in immediate danger, contact emergency services directly.

5. Payments

ZIP.GY may work with third-party payment providers to process transactions.

In hosted checkout flows, card information is entered on the payment provider's own page and ZIP.GY does not receive the card details.

Payment providers may process information under their own privacy policies and terms.

6. ZIP Wallet

If you use ZIP Wallet, ZIP.GY may maintain records including:

• Wallet balance
• Top-ups
• Transfers
• Ride or order payments
• Transaction dates
• Sender and recipient account information

Wallet credits, debits, and transfers are recorded in a transaction ledger so balances and payments can be reconciled and disputes resolved.

7. When We Share Information

We may share information when necessary to provide a ZIP.GY service.

This can include sharing limited information with:

8. What We Do Not Sell

ZIP.GY does not sell your personal information to third parties.

If ZIP.GY's data practices change materially, this Policy will be updated before those changes take effect.

9. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

• Providing services
• Maintaining transaction and trip records
• Resolving disputes
• Preventing fraud
• Meeting accounting or legal requirements

Different types of information may be retained for different periods.

10. Data Security

ZIP.GY uses reasonable technical and organizational measures designed to protect personal information from unauthorized access, misuse, loss, or disclosure.

No internet or electronic storage system is completely secure, so absolute security cannot be guaranteed.

11. Your Choices

Depending on applicable law and the features available, you may be able to:

• Update your account information
• Change your communication preferences
• Control device location permissions
• Update emergency contacts
• Request access to certain personal information
• Request correction of inaccurate information
• Request account deletion

Account deletion can be requested from your profile page, or through ZIP.GY support.

Some records may need to be retained for legal, fraud-prevention, financial, or safety reasons.

If you delete your account, we keep a record that your email address and phone number received the welcome bonus, so the bonus cannot be claimed again.

12. Cookies & Analytics

ZIP.GY may use cookies, local storage, analytics technologies, and similar tools to:

• Keep users signed in
• Remember preferences
• Understand site usage
• Improve performance
• Prevent fraud
• Measure marketing effectiveness

Further detail is set out in our Cookie Policy.

13. International Users

ZIP.GY can be used by people outside Guyana, including people ordering services or funding accounts for family in Guyana.

If you access ZIP.GY from outside Guyana, your information may be processed in jurisdictions different from the country where you are located.

14. Children

ZIP.GY is not intended for children who cannot legally enter into agreements or use the relevant services under applicable law without appropriate permission.

If ZIP.GY learns that personal information has been collected improperly from a child, appropriate steps will be taken to address it.

15. Business & Corporate Accounts

If your ZIP.GY account is connected to an employer or organization, certain trip, delivery, spending, or account information may be visible to authorized administrators of that organization.

Corporate users should review their employer's own policies regarding company-funded transportation and deliveries.

16. Changes to This Policy

We may update this Privacy Policy when ZIP.GY services, technology, or legal requirements change.

The date shown at the top of this page will be updated whenever the Policy changes.

For material changes, we may provide additional notice where appropriate.

17. Contact Us

If you have questions about privacy or how your information is handled, contact ZIP.GY through our official support channels.

For information about your legal responsibilities when using ZIP.GY, please also review our Terms of Service.