Safety
SOS & trip protection
Safety Built Into Every Ride
At ZIP.GY, safety isn't an add-on. It's built into the experience for passengers, drivers and couriers.
From verified driver information and live GPS tracking to our in-app SOS system, ZIP.GY gives you tools designed to help you stay informed, connected and in control throughout your trip.
SMS SOS
Your location goes directly to the people you trust.
During an active ride, one tap can send your GPS location and trip details directly to your saved emergency contacts by SMS and email.
ZIP.GY's Safety Desk receives the alert as well.
There is no need to wait for someone else to relay your information.
Your SOS alert can include
Live GPS Location
A Google Maps link showing your location.
Ride Details
Driver, vehicle, pickup and destination information.
Emergency Contact Alerts
Your selected family members or trusted contacts receive the alert directly.
ZIP.GY Safety Desk Alert
Our safety team receives the same trip and location information.
Direct 911 Access
A one-tap 911 call option is displayed for emergencies.
In-App SOS Emergency Button
Available to passengers and drivers during active rides.
If something feels wrong during a trip, the ZIP.GY SOS button gives both sides of the ride a quick way to share their location and trip details with trusted contacts.
For Passengers
During an active ride, passengers can access the red 🆘 SOS — EMERGENCY button from the live trip screen.
After confirming the alert, ZIP.GY captures your current GPS location and sends your emergency contacts information including:
- •Your name
- •Your current location
- •Driver information
- •Pickup location
- •Destination
- •A Google Maps location link
ZIP.GY's Safety Desk receives the alert at the same time.
For Drivers
Drivers also have access to an SOS button during active trips.
If a driver triggers SOS, their saved emergency contacts can receive:
- •Their current GPS location
- •Passenger and ride information
- •Trip route details
- •A Google Maps location link
The same alert is also sent to the ZIP.GY Safety Desk.
How SOS Works
1. Add Your Emergency Contacts
Before riding or driving, add up to three trusted emergency contacts to your ZIP.GY profile.
Choose people who are likely to respond quickly if you need help.
You only need to set this up once unless you want to change your contacts.
2. Press SOS
During an active ride, tap the red SOS button.
A confirmation screen appears to help prevent accidental alerts.
3. Your Location Is Captured
ZIP.GY uses your phone's location services to capture your current GPS coordinates.
A Google Maps link is generated so your contacts can quickly see where you are.
4. Your Contacts Are Alerted
Your saved emergency contacts receive an alert containing your location and available ride details.
The alert goes directly to the people you selected.
5. ZIP.GY's Safety Desk Is Alerted
ZIP.GY receives the safety alert along with available trip and GPS information so our team can assist with the situation.
ZIP.GY does not dispatch police or emergency services on your behalf.
6. Call 911 When Necessary
For an immediate emergency, contact Guyana's emergency services directly.
After SOS is activated, ZIP.GY provides a direct Call 911 option on screen.
Emergency
911Before You Ride
A few simple steps can make your safety tools more effective.
- Add your emergency contacts before your first ride.
- Keep location services enabled during your trip.
- Make sure your phone has sufficient battery.
- Confirm the driver's name, vehicle and registration information before entering.
- Use your ride security code before the trip begins.
- In a serious emergency, call 911 directly.
Safety for Riders
Verified Driver Information
Before pickup, you can see available information about your driver and vehicle so you know who is arriving. This may include driver name, driver photo, vehicle information and registration details. Always check these details before entering the vehicle.
Real-Time GPS Tracking
ZIP.GY trips are tracked through the app while active. You can follow your trip and, where supported, share trip information with people you trust.
4-Digit Ride Security Code
Every ride can use a unique four-digit security code. Confirm the code with your driver before the trip begins to help ensure you're entering the correct vehicle for the correct booking.
Trip History
Your completed rides remain available in your account history, giving you a record of previous trips and ride details.
Ratings & Reviews
After a trip, passengers can rate their experience and provide feedback. Ratings help ZIP.GY identify service problems and maintain standards across the platform.
Safety for Drivers & Couriers
Safety works both ways. ZIP.GY also provides tools designed to help protect drivers and couriers while they are working.
Rider Accounts
Passengers use registered ZIP.GY accounts, helping create accountability on both sides of the platform.
Driver SOS
Drivers can trigger an SOS alert during an active trip and share their location with their own emergency contacts.
Trip Records
Active and completed trips create a digital record of the journey, including booking and route information.
Cashless Payment Options
Digital payment options can reduce the need for drivers to carry cash during trips.
Support
Drivers and couriers can contact ZIP.GY support if they experience a safety concern, dispute or difficult situation.
Protecting Your Information
ZIP.GY uses security measures designed to protect account, payment and location information.
We use personal information to operate the ZIP.GY service, process trips and orders, provide support, improve the platform and deliver safety features.
ZIP.GY does not sell your personal information to third parties.
For complete information about how your data is collected, used and protected, please review our Privacy Policy.
ZIP.GY Safety Features
Every trip is supported by a combination of safety and accountability tools.
Community Guidelines
A safe platform depends on everyone using it responsibly.
What We Expect
- ✓Treat drivers, passengers and businesses with respect.
- ✓Follow traffic laws and safety requirements.
- ✓Communicate honestly.
- ✓Take reasonable care of vehicles and property.
- ✓Be ready at the agreed pickup location.
- ✓Report serious safety concerns to ZIP.GY.
What We Don't Tolerate
- ✗Violence or threats
- ✗Harassment
- ✗Discrimination
- ✗Reckless or dangerous driving
- ✗Fraud or deliberately false information
- ✗Damage to vehicles or property
- ✗Abuse of ZIP.GY safety features
Serious violations may result in restricted or suspended access to the platform.
If You Need Help
ZIP.GY Support
For safety concerns, incidents or trip-related problems, contact ZIP.GY through the app or official support channels.
Contact SupportEmergency Services
If you believe you are in immediate danger, contact emergency services directly. ZIP.GY's SOS system shares information with your selected emergency contacts and ZIP.GY's Safety Desk, but it does not replace emergency services.
Emergency: 911Ride With More Confidence
Book with ZIP.GY and stay connected throughout your journey.