Accessibility Statement
Last updated: September 2026
ZIP.GY is committed to making our website and services easier to use for as many people as possible.
We are working to improve accessibility across our website, booking flows, account areas, and customer support experiences.
Our Approach
We aim to support accessible experiences through practices such as:
- Clear headings and page structure
- Keyboard-friendly navigation
- Readable text and colour contrast
- Descriptive labels for forms and buttons
- Alternative text for meaningful images
- Visible focus indicators
- Clear error messages
- Mobile-friendly layouts
- Support for common assistive technologies
We aim to follow recognised accessibility practices and continue improving the experience.
Ongoing Improvements
Accessibility is an ongoing process.
As ZIP.GY adds new features and updates existing ones, we aim to review and improve accessibility as part of that work.
Some older pages or third-party tools may not yet meet the same standard.
Third-Party Services
ZIP.GY may use third-party services such as maps, payment tools, messaging platforms, or embedded content.
We may not control every accessibility feature provided by those third parties.
If a third-party feature creates a barrier, please contact us and we will try to provide another way to complete the task where reasonably possible.
Need Help Using ZIP.GY?
If you experience difficulty using any part of ZIP.GY, please contact our support team.
Tell us:
- What page or feature you were using
- What problem you experienced
- What device or assistive technology you were using, if relevant
We will use that information to help resolve the issue and improve the service.
Accessibility Feedback
We welcome feedback about accessibility barriers on ZIP.GY.
If you find something that is difficult to access or use, please let us know through our official support channels.