Community Guidelines

Be Respectful

Treat people with courtesy.

We do not tolerate:

• Harassment
• Discrimination
• Threats
• Abusive language
• Unwanted sexual conduct
• Intimidation

Keep Trips Safe

Drivers and riders should help keep every trip safe.

That means:

• Following traffic laws
• Wearing seat belts where required
• Avoiding reckless driving
• Never driving under the influence
• Following reasonable safety instructions
• Using ZIP.GY safety features responsibly

Respect People & Property

Take care of vehicles, packages, food, property, and personal belongings.

Do not:

• Damage vehicles or property
• Steal or tamper with items
• Leave excessive mess
• Interfere with deliveries or orders

Be Honest

Use accurate information when booking, driving, ordering, or selling through ZIP.GY. Fraud, fake accounts, false reports, manipulated ratings, and misuse of promotions are not allowed.

For Drivers & Couriers

Drivers and couriers are expected to:

• Keep required documents current
• Use the approved vehicle
• Treat passengers and customers professionally
• Follow pickup and delivery instructions
• Avoid unnecessary cancellations
• Never allow another person to use their driver account

For Riders & Customers

Riders and customers are expected to:

• Be ready at pickup
• Provide accurate addresses and instructions
• Treat drivers and couriers respectfully
• Pay agreed charges
• Avoid unsafe or illegal requests

For Restaurants & Merchants

Businesses using ZIP.GY should:

• Keep menus, prices, and availability accurate
• Prepare orders safely
• Package items appropriately
• Communicate delays or substitutions
• Treat customers and couriers fairly

Report a Problem

If something happens during a ZIP.GY experience that violates these guidelines, report it through ZIP.GY support. For immediate danger, contact emergency services directly.